All orders placed online will ship within 2 business days. If, for any reason there is a delay, a notification will be sent via email within 1 business day of the order being placed. For questions regarding orders, an email -- including the order number -- should be sent to: email@example.com. We will not be ship on all major holidays. Orders of $250 or more may require additional shipping due to multiple packages. We will calculate this through UPS to get the best rate.
We want you to love your kulae products, so we will happily exchange or refund your order within 30 days of purchase if any of our merchandise is defective, or does not otherwise meet your expectations. Just return it within 30 days of the date of receipt and in its original condition, unwashed, unused and accompanied by the original kulae sales receipt. You will be responsible of shipping the return item and there will be a small restock fee. Please write on the receipt the reason for your return, or, if you prefer to make an exchange instead, which item you are requesting in exchange. For refunds, we will credit the purchase price (excluding shipping) to the credit card on which your order was originally charged minus the restock fee. To request a refund or exchange, please send an email to firstname.lastname@example.org.
Currently, Visa, Mastercard, AMEX, and Discover are accepted for online and phone orders. Paypal is accepted for online ordering.
On occasion, certain items sell out. The website is updated regularly to reflect such changes. All inquiries regarding product availability should be emailed to: email@example.com.
To be removed from the kulae mailing list, please send an email to: firstname.lastname@example.org.
All material submitted to kulae.com and kulae, LLC (the "Submissions") become the property of kulae.com and kulae, LLC and will not be returned. Without affecting any of your ownership rights to the Submission, by submitting your Submission, you grant kulae.com and kulae, LLC an irrevocable royalty-free, worldwide right, in all media (now known or later developed) to use, publish, alter or otherwise exploit your Submission and to sub-license such rights to a licensee at kulae.com and kulae, LLC discretion. You hereby forever release kulae.com and kulae, LLC and any of its licensees from any and all claims you might have in connection with its use and exhibit of your Submission as set forth above. You also agree to sign (your parent or legal guardian if you are a minor in your state or Province) any necessary documentation to effectuate that license and release. Your Submission must be your own original work and, by submitting your Submission, you represent and warrant that: it is your sole original work; and you have obtained any and all consents, approvals or licenses required for you to submit your Submission (including obtaining the written consent of all 3rd parties, where applicable). Your submission must not contain material which is violent, pornographic or otherwise obscene, illegal or racially or otherwise morally offensive. You agree to indemnify and hold harmless kulae.com and kulae, LLC, its parents, subsidiaries and affiliated companies, each of their respective licensees, successors and assigns, and each of their respective employees, agents, representatives, officers and directors from and against any and all claims, losses, costs, damages, liabilities, losses, costs and expenses (including, without limitation, attorneys; fees) which arise out of any breach of this agreement or any of these covenants, agreements, obligations, rights, representations or warranties set forth herein. You waive any claim of infringement (including without limitation copyright, trademark, patent, trade name, trade secret, etc.) against kulae.com and kulae, LLC or their licensees based upon access to or use of your Submission. If you do not want to grant kulae.com and kulae, LLC the foregoing, please do not submit your Submission. Neither kulae.com and kulae, LLC is obligated to use the Submission.
I love my Elite mat. I would never go back to the old mat & towel combination. The Elite, created by Kulae, is so much easier to transport, use, and clean. I have two of them, which I use in my daily practice. I rotate them and wash in the washing machine once a week. -
I ordered this mat a month ago. I was looking for something with a bit more cushion but not too much heft. This mat is perfect. I researched online for a few days, and let me save you the time, if you want a mat that feels great, offers a bit more cushion and has great grip look no further. I am vey impressed, and so are all the folk at my studio! Good work Kulae! - J. Fish