|
|
 |
• What is TPE?
• Should I wash my tpECOmat™ before I use it?
• Which mat is right for me, the tpECOmat™, the tpECOmat™ plus or the tpECOmat™ ultra?
• How do I clean my tpECOmat™?
• What do I use a yoga towel for?
• How do I order from?
• I am a Wholesaler - How do I make Wholesale Orders?
• When will my order be processed?
• How do I exchange / return products?
What is TPE?
TPE, or Thermo Plastic Elastomer, is a composite material that is 100% biodegradable and recyclable, and is 100% free from PVC, Chlorides, Dioxins, Latex and Rubber (free from allergens). TPE is a resilient, highly elastic material that is composed primarily of styrene-butadiene-styrene block copolymers (also called SBS).
Which mat is right for me, the tpECOmat™, the tpECOmat™ plus / ultra?
All of our mats use the same high quality, eco-friendly material know as TPE. Every kulae mat is dual layer, closed cell construction, with no toxins, no PVC, no silicone and no natural rubbers. All have been designed with each style of yoga in mind, and will function masterfully in any practice area. The choice is really about comfort and support. The tpECOmat™ is best described as an "untraditional traditional" yoga mat, in that it offers unprecendented grip and durability with the standard mat thickness of 1/8". The tpECOmat plus, at roughly 1/4" thick, and the tpECOmat™ ultra at roughly 1/2" thick, add more cushion to your practice surface, and are hands-down, two of the most comfortable mats you'll ever use. These are ideal for people looking for an added level of comfort and support, while still maintaining a connection to the practice surface.
Should I wash my tpECOmat before I use it?
YES! Not only will a quick wash ensure hygiene after the packaging and shipping of your eco mat, it will also improve the traction. After we manufacture our mats, we add a very thin protective layer to both sides of the mat to prevent damage during packaging/shipping. Optimal traction occurs without this protective layer. To remove the protective layer, simply wash once using the kulae Organic Yoga Mat Cleaner, or any organic, mild cleanser that is free of conditioners and moisturizers.
How do I clean my tpECOmat?
For best results, use the kulae Organic Yoga Mat Cleaner to wash your mat. Simply spray the surface of the mat and wipe clean with a dry sponge or clean, dry towel. Alternatively, a small amount of organic, non-toxic home cleaning product mixed with warm water will suffice.
What do I use a yoga towel for?
There are many uses for a yoga towel. Yoga towels are most widely associated with various styles of hot yoga, such as Bikram, as a means of maintaining traction and absorbing sweat on the mat. Additionally, the towel can be used to add additional comfort or simply to help keep your mat clean throughout your practice.
How do I order from kulae?
There are several ways to place an order with kulae:
• Online 24/7 at http://www.kulae.com
• Phone 1-866-935-8523 Monday - Friday 9am - 5pm
• Fax 1-866-277-6995
• Email - customerservice@kulae.com
• Mail Order Form with check, money order or credit card information requested to:
kulae, LLC
293R Washington Street
Norwell, MA 02061
We are sorry, but at this time, we cannot ship to P.O. Boxes.
I am a Wholesaler - How do I make a Wholesale Order?
First, you must register with kulae as a wholesale account. To register, please register HERE, or you can call us at 781-561-7366 between the hours of 9am-5pm EST. One of our customer service representatives will get back to you within 24 hours with additional details concerning your new kulae wholesale account.
When is my order processed?
All orders made prior to 12:00 Noon, EST Monday - Friday (excluding holidays) will be processed on the same day. All orders received after 12:00 Noon EST (or weekends and holidays) will be processed on the next business day.
How do I exchange/return products?
It is very important to us that you are happy and satisfied with your entire kulae experience. If for any reason you are unsatisfied with the products you have received from kulae, simply return it to us within thirty (30) days for a full refund or exchange. Refunds and exchange values are determined by the actual product cost and do not include shipping costs. Unfortunately, we can not refund or give credits for any shipping or handling costs.
|
|
|
